I received a call the other day from Ezra at Cell C [warning: site not Firefox friendly]. I greeted Ezra warmly as I considered the merits of asking him whether there might be someone better to speak to. I declined to do so assuming that either a) the joke would be old (from his perspective); or b) the joke would be too subtle — he sounded more like a hip-hop, R&B kind of guy
Ezra happily informed me that he had been assigned to assist me with my contract upgrade. How exciting!
Except, I hadn’t requested an upgrade. Was it compulsory?
No it wasn’t, but it was recommended.
Why would I want an upgrade?
Because I could get a new phone.
But I already have a working phone. Afterall, I was talking to Ezra using it.
Sure, but I could get a better phone, like a Nokia N73 (or something like that).
Are you implying that the phone I have is crap? (Wish I’d said that, but it didn’t occur to me until afterwards).
Eventually I told him that I saw what the problem was. I was on a contract that Cell C were no longer offering. It has really cheap rates, no free minutes, and no bundled in phone. It also has no monthly subscription charge. Basically, if I don’t use the phone at all, I’d pay R50 a month. If I only make R50 worth of calls, I’ll pay R50. If I make R100 worth of calls I pay R100.
Basically, Cell C aren’t making any money off me (or are making very little).
Eventually, Ezra gave up. Perhaps Cell C will try again with someone better?