Author: Neil Robinson

Cake Baking as a Metaphor for the Digging-Holes and Getting-Stuff-Out-of-the-Ground Industry

Google knows about this blog, and since what I intend to write now is work related and critical of certain entities, it may upset the relationship my company has with those certain entities.
Given the above, it is necessary to be a little cryptic and to make lavish use of metaphors. If you know me well enough, and know what my current job is, you’ll probably be able to figure out which entity I’m referring to.
If you don’t know me at all, you still may be able to. Perhaps the post title may be of assistance to you.

Let us pretend that I work in the baking industry. I don’t but, for the purposes of this tale of bureaucratic anal-retentiveness, I do.
The baking industry in South Africa is strictly regulated. If one wishes to bake a cake, one must fill out the necessary Cake Baking Application forms and submit them to the Department of Cakes and Confectioneries (DCC).
A number of items must accompany the application form:

  • The exact description of the place you wish to bake the cake, including a map, and deeds of ownership
  • A Cake Baking Recipe, detailing how you intend to go about baking the cake, including such details as:
    • ingredients to be used
    • equipment required
    • which chef you intend to use
    • how much cake you intend to bake
    • proof that you can afford to buy the ingredients
  • Details of the company which intends to bake the cake/s
  • The applicable application fee (either cash, or a cheque made out to the DCC)

Every province in the country has its own provincial DCC office. The one in Gauteng always checks the application forms, and all accompanying documentation and so forth within 30 minutes.
I spent 3 hours at the DCC in the Free State submitting a Cake Baking Application for a client. Having not submitted any applications in the Free State before, the extra 2.5 hours to lodge the application came as a gradual, but ultimately quite excruciating surprise.

At first, it seemed that things were going well. Shortly after my arrival at the DCC offices, a nice person came to look over the application.
At the Gauteng office, the nice person who takes the application from me usually just checks that everything required by the legislation and regulations for a Cake Baking Application is present in the application. If it is, she takes my application fee and bids me farewell. They never check whether or not it is all in order — just that it is there. The 14 days stipulated by the Cake and Confectioneries Baking Act is what is supposed to be used to check through all the details. The Gauteng office does it this way. The Free State office — not so.
The nice person, who afforded me a great deal of time with which to practise patience, looked at the provided map. She then proceeded to check that every aspect of the map was correct, and that everything described in the application form, and the applicable deeds of ownership all matched up with one another.
My client wanted to bake a lot of cake all over the place, so there were a lot of deeds to cross-reference with the information on the map. I discovered that I need more practice in patience. Quite a deal more.

Eventually, she finished going through the map and deeds. She’d found some problems. I negotiated that I send the corrections through via courier. She, to my relief, agreed that that would be acceptable.
After that I waited a long time while pretty much nothing happened. Or rather, to me it seemed that nothing happened, but in actual fact, gross inefficiency was under way. I thought everything was done and that I just needed to pay the application fee and go. Just under 2 hours had passed at this point, and so I was very keen to leave, but no-one wanted to take my R500.00. If I didn’t pay the fee, then they wouldn’t accept the application.
My enquiries as to why things were taking so long were met with cryptic responses, which with hindsight I managed to decrypt. They had to check that no-one else had applied to bake the same kind of cakes in the same area. Again — something that should be done within the 14 day period stipulated by the Act.
At the time I just tried to keep patient.

At some point nearing the 3 hour mark, a person who I had not yet met came through and informed me that they were very sorry, but they were having a problem with their system. It had just recently been upgraded, and the only person who knew how it worked was not in the office. They asked me if I might be able to help.
That’s right. They asked me to come and do their job for them. I really wished they’d asked earlier, because then I would’ve left the building after 2 hours and 10 minutes, instead of the 3 hours that I actually spent there.

I’m heading back there on Monday to withdraw the frigging application because the place we said we want to bake cake isn’t quite in the right place.
At this rate, I’ll have so much practice at patience I’ll reach Nirvana in almost no time.

Kelty: The Full Story and More!

On Friday the 25th Angie and I travelled through to Welkom to visit my parents for the weekend. We left in the morning because I also had some business matters to deal with in Welkom (such matters that will be dealt with in a future post, as they are quite interesting too).

The good thing about the journey to Welkom is that they have recently retarred the road which runs between Kroonstad and Welkom. The road was considered to be fairly crappy previously. Although dual-carriage way, it was poorly maintained and heavily potholed. The Department of roadworks had, however, provided useful signs indicating the presence of such potholes. For a long time it seemed that they would permanently be satisfied with this corrective measure — after all, it prevented vehicle owners from suing the department when the vehicles in question had their rims mangled by potholes. “Well we did warn you,” they’d say.
The bad thing about the journey was that the road had been retarred so recently that there was still some loose gravel lying around on it. Loose gravel that truck wheels tend to throw into windscreens.
Ah well, I got the chip repaired today, and I also got to practise patience. Little did I know how much patience was in store for me that day — but that is another story.

I first dropped Angie and The Bean off at my parents place, where my dear mother drew Angie’s attention to the local Welkom newspaper, the Vista. They don’t appear to have much on-line content, but rest assured that the hard copy exists, and is filled with words and pictures and advertisements and the like.
In the Vista was an article about the Claws animal shelter, and how a great number of furry canine and feline beasts require good homes. Cunningly, they inserted two photographs with the article — 1 x Maltese and 1 x Maltese-cross-Yorkie (or so they claimed).
The photos were cute. Angie wanted to rescue one. “We need a friend for The Bean, and these dogs need Good Homes!”
I hemmed and hawed, but to no avail. And anyway, I needed to head off for my work appointment. I left the rescuing of one small dog in the capable hands of my wife and mother (who needed to go along to show Angie where Claws was based). “Which one should we get?” Whichever.
Apparently Angie chose the least lovable looking one.

Least lovable? But those photos of Kelty are sooooo cute. Are you mad man?
I’m not mad. We’d have a before the three baths, one haircut, and de-ticking photograph if I’d not been otherwise detained by work related matters. We don’t because Angie doesn’t have the eye (or inclination to develop the eye) for blog-worthy material that I do. Instead, she just gets things done. I generally stand around watching them get done, and documenting how they get done.
Her function is more admirable. Mine, more self-indulgent.
What follows is the story I’ve pieced together from the evidence given to me.

Angie chose the least lovable, most-matted, most smelly, tick-infested, small “The Bean Dog”-like dog at Claws. In consultation with the rest of the family, we eventually named him Kelty.
Following an intensive trimming, washing, rewashing, trimming, and tick-removing session, Kelty was transformed into the “illegally” cute little dog you see today.
It wasn’t always good times for Kelty Dog. Abandoned for two weeks in a house with no food, and only a little water, he and two or three other little Maltese-like dogs were eventually discovered by concerned neighbours.
Kelty has spent the last two months at claws, without an owner or a home, becoming increasingly matted and smelly.
When Angie chose him, lifted him up and embracing him in all his malodorous glory, Neil’s mother recommended that Angie rather choose one of the other little dogs — but Angie was not to be dissuaded.
Once he got home (after vomiting up fur-balls in the car), he was met by Neil’s father, who asked whether or not Angie would be able to return the dog and get a refund. Such was the poor condition that Kelty was originally discovered in.
After being cleaned up, he was initially quite timid, but is growing in confidence with each passing day.

–Waffle Master Press

The Bean wasn’t too pleased about the new addition. She sulked. She moped.
She is getting used to him now, so we’re not too stressed that they’ll hate each other any longer. Or at least, I’m not too stressed. I’m not sure Angie was worried about it to start with.